Welcome Borrowers
Want to pay by phone? Call: 888-370-3640.
Customer Service Representatives are available Monday – Friday 9:00am to 10:00pm ET.
Our Role as Your Servicer
Your loan holder has chosen CONNECT Loan Servicing (CLS) as their third-party servicer to help you manage your account. Our company processes your payments, sends statements, maintains your account record and balance, and assists with questions or concerns regarding the account.
Whether you have an auto or other private consumer loan, CLS helps make repayment simple and transparent so that you can stay on track with confidence.
Have questions about your account or need help making a payment?
Email Us, or call us at 888-370-3640 to speak with a Customer Service Representative.
Frequently Asked Questions
How do I register for an online account if I do not yet have a Social Security number?
If you do not have a social security number to register, you will need to call our office at 888-370-3640 to speak with a Customer Service Representative to assist you with your registration.
Why can’t I register? I am entering the correct information.
If you are having trouble registering even though you are entering your information accurately, you will need to call our office at 1-888-370-3640 to speak with a Customer Service Representative to assist you with your registration.
How do I make a payment?
You can make a payment online or over the phone using our automated pay by phone system (IVR) 24/7 by calling 888-370-3640.
Can I make a payment with a credit card?
Yes. We accept Visa, MasterCard, American Express, and Discover. You can also pay by Apple Pay and Google Pay.
Can I make a payment with a bank account or a debit card?
Yes. We accept bank cards and payments directly from a checking or savings account. The savings account must allow for withdrawals.
How do I set up automatic payments for my account?
You can set up automatic payments online or by calling our office at 888-370-3640 to speak with a Customer Service Representative using a debit card/credit card or checking/savings account.
What is the grace period to make a payment in order to avoid incurring a late fee?
Refer to your contract for your loan’s late fee policy. Call us at 888-370-3640 with questions.
Can I make payments toward only my principal balance?
Yes. You can reduce your principal balance by paying more than your scheduled monthly payment as well as increasing the frequency of your payments. Example: making weekly or bi-weekly payments can reduce the principal balance.
I am having trouble keeping up with my payments. What options do I have?
If you are experiencing financial hardship, please contact us immediately at 888-370-3640 to determine if we have any available options to assist you.
